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PMS Booking Engine Versus CRS Booking Engine

 

Would you feel comfortable running your Web site on a computer hosted in your hotel? 

 

A hotel must treat its Website booking engine just like its Website in terms of security, scalability, and accessibility – if not even more carefully – since credit card and personal data are now in the equation.

 

Here are several reasons where the LUXE -  RedX® Booking Engine provides benefits not gained through a PMS booking engine.

 

PMS Booking Engine

LUXE- RedX Booking Engine Advantage

System Interruption

The PMS is not typically located in a redundant-hosted facility.  When the PMS is unavailable, e.g., nightly audit process, the Web booking engine is unavailable.

System Stability

SynXis provides a fully redundant system in a secure, hosted facility with 99.98% up-time.

 

What does this percentage mean to your business compared to lower up-time percentages?

99.98% up-time = 105 minutes downtime per year

99.50% up-time = 2,630 minutes downtime per year

Investment, Security and Expertise Necessary

The hotel / chain must have financial and technical expertise to run a Web booking engine, not to mention that it must provide the proper air conditioned facilities to host the server in-house. The hotel / chain is responsible for certificates to maintain a secure site, as well as for encryption and security of credit card data.  Setting up the necessary SSL encryption packages locally requires an IT resource familiar with setting up and configuring a Web-server environment. 

 

Additionally, firewall setups are difficult to manage and configure. While some may attempt to skip this critical step, doing so significantly increases the chances of making the application vulnerable and, ultimately, liable to a lawsuit should the data be stolen.

Secure and Customized

SynXis provides all security associated with operating a secure booking engine.

 

An Application Service Provider (ASP), which provides computer-based services to customers over a network, handles all availability requests in a secure, hosted environment, while at the same time providing the hotel / chain with a custom booking engine solution.  Additionally, customers can feel at ease since credit card data is encrypted.

 

 


PMS Booking Engine

LUXE - RedX Booking Engine Advantage

Limited Channel Management Capabilities

PMSs often cannot handle the necessary channel management that hotels / chains need, and offer only a limited number of rates to the Web booking engine – or – offer them with specific names and descriptions.

Comprehensive Channel Management & Distribution

Management:  SynXis provides complete channel management, including dynamic packaging and connectivity to multiple distribution channels, as well as content syndication.  Additionally, SynXis provides ability to control exactly which rates and room types are available on the Web, along with custom content by language for room type, rate plans and policies.

 

Distribution:  In addition to the RedX Booking Engine, SynXis also provides distribution through Channel Connect, GDS, IDS, and Voice, as well as through direct connects such as Expedia.com, Travelocity.com, Booking.com, Groople, Hotel.com, HotelReservations.travel, and Londontown.com. 

 

Benefits of connecting directly include:

1.       Reduction or elimination of data processing costs, bypassing GDS and switching companies;

2.       Ability to cache more times since hotel / chain is not constrained by capacity of various switches;

3.       Faster response times help to build cache quicker;

4.       Easy to upgrade non-traditional content like promotions, Add-ons, or X-factors;

5.       No development effort necessary on hotel / chain’s side since connectivity is already established to Synxis. Only operational / setup work is required;

6.       Enhanced  merchandizing capabilities, such as if the last room is available, hotel / chain can market it differently to maximize revenue; and

7.       Use of OTA standards which supports less complex messaging for child and extra person pricing compared to GDS which is free text.


PMS Booking Engine

The RedX Booking Engine Advantage

System Limitation

PMSs are unable to handle high volumes of booking requests that are generated by a consumer-based Web booking engine. For example, automated shopping requests could hit the system for a given arrival day for a one-night stay, followed by a two-night stay, and so forth.  Some systems do this for 30 arrival dates at a time. The system resources that handle these requests are often strained in a PMS environment.

Scalability

SynXis is fully scalable, providing easy expansion to handle any spikes in requests, including adding processors and machines to our front end. 

                 

 

Structured

Product releases are typically less frequent than once per quarter.  This could result in hotels / chains waiting for long periods of time to receive enhancements due to long-term scheduling logistics – many times for an additional fee.

 

Agile

SynXis works as an agile development shop. Product releases are typically once per quarter, which means less waiting for the latest and greatest features and functionality to meet customers’ needs.

Integration Logistics

Hotel / Chain is responsible for the integration of the PMS booking engine with its hotel’s / chain’s Web site tracking.

Best-of-Breed Integration

SynXis provides full integration of leading Web site tracking companies.

Resources Necessary

Hotel / Chain is responsible for purchasing costly servers to run against the environment, as well as maintaining and funding bandwidth / Internet connection since the PMS booking engine is connected to the PMS at the hotel.  A shared T1 will not provide the results necessary to host a booking engine application. 

Included

SynXis provides up to 100MB of data connection resulting in high quality, expandable Internet access to handle the load associated with highly shopped booking engines. 

Undifferentiated Templates

Hotel / Chain is responsible for ensuring customization between its booking engine’s look and feel and its Web site’s look and feel.  A hotel‘s / chain’s look may not be differentiated from others who use the same PMS.

Customized Look and Feel

SynXis provides custom templates ensuring that the hotel booking engine matches its hotel image.  SynXis also ensures the look is unique versus other hotels using the same PMS.


PMS Booking Engine

The Luxe - RedX Booking Engine Advantage

Limited Product Offering

Multi-Property Functionality

PMSs typically do not offer multi-property capabilities.

 

 

Internationalization

Internationalization in multiple languages and currencies are not offered by all PMSs.

 

 

Image Distribution

Not all PMSs offer this capability.

 

 

 

Group Booking Fulfillment

Not all PMSs offer this capability.

 

Corporate Booking Functionality

Not all PMSs offer this capability.

 

 

 

Alternate Property Display During Sold Out Nights 

Not all PMSs offer this capability.

 

IATA Number Validation 

Not all PMSs offer this capability.

 

Integration to Web Site Tracking

Not all PMSs offer this capability. 

 

 

Web Site Tracking / Reporting

Not all PMSs offer this capability.

 

 

 

 

Revenue Management Functionality

Not all PMSs offer length of stay controls.

Capabilities that Help Maximize Revenue

Multi-Property Functionality

SynXis provides the ability for a hotel to display multiple properties in a single booking engine.

 

Internationalization

SynXis handles full content translation into 16 languages. Currencies can be converted as needed by the user.

 

Image Distribution

Images are maintained in the SynXis image distribution library ensuring that all images are consistent across all points of sale.

 

Group Booking Fulfillment

Included. 

 

Corporate Booking Functionality

Corporate booking capabilities are included using a confidential or password-protected corporate rate, and include direct bill capabilities.

 

Alternate Property Display During Sold Out Nights Included.

 

IATA Number Validation

Included due to direct relationship with IATA.

 

Integration to Web Site Tracking

Tracking is offered via Google Analytics, amongst other well-known Web site tracking companies.

 

Web Site Tracking / Reporting

SynXis offers RezTrackTM – a proprietary tracking and reporting tool – to effectively monitor and eval-uate Web site and online marketing initiatives, cal-culate actual conversions and directly measure ROI.

 

Revenue Management Functionality

Included.