WE'VE BEEN
TALKING ABOUT YOU! By Roselyn Cosentino, VP Sales &
Marketing
WELCOME TO THE
LUXE FAMILY by Eve LeGrand, VP Operations
NEWS FROM
AUSTRALIA AND NEW ZEALAND By Fiona Rose, VP Business
Development, Australia & New Zealand
CONSORTIA
PARTICIPATION DOUBLES FOR 2005 By Anja Eller, Director,
Member Services
LUXE ANNOUNCES
NEW UK OFFICE
MEET LUCIA
SIROTICH-LEBON, OUR NEWEST STAFF MEMBER
SIGN UP WITH
OPODO - NEW LUXE MEMBER OPPORTUNITY By Stacey Messina, VP
Business Development
LUXE INTERNET
BOOKINGS INCREASE BY 80%! By Eve LeGrand, VP
Operations
CONGRATULATIONS TO HOTEL DE BUCI, PARIS,
FRANCE
YOUR NAME IN
LIGHTS! By Anna Gargioni, Director of
Marketing
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Dear Member:
It's been an exciting few months at
Luxe. We have added new members to our family, added a new
representative in London, and travelled around the world
promoting all Luxe members.
A new Global Marketing
Program, Simply Luxe, was introduced through the
expertise of an international marketing company that will
assist participating members generate increased revenue and
boost occupancy during the occasional soft periods. If the
program meets expectations, we will soon release it throughout
the Luxe system worldwide.
Please read through the
following news we have compiled to keep you updated on new
opportunities, team successes, and ongoing programs.
On behalf of all of us at Luxe, best wishes for a very
happy, healthy and prosperous Holiday Season and New Year to
you and yours!
Efrem Harkham President and
CEO Luxe Worldwide Hotels
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WE'VE BEEN
TALKING ABOUT YOU! By Roselyn Cosentino, VP Sales &
Marketing |
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It's been a very busy and profitable Summer and Autumn
filled with trade shows, sales missions, and meetings where
your property was showcased to top agencies and decision
makers from all over the world.
The activities of the
past months have included targeted sales calls in London and
Washington, DC, ITME in Chicago, Virtuoso Travel Mart, and the
Luxury Expo in New York. Following are some of the "movers and
shakers" we visited and met with:
World Travel
Market 2004, November 2004 This show was a huge
success for Luxe Hotels Worldwide. Attended by key Luxe
personnel from our Spanish, Italian, French, Irish, Canadian,
American and of course UK offices - it was an excellent
opportunity to meet our existing member hotels, travel agents
and new prospects, as well as launch our latest directory.
This event is possibly the most important trade show in the
calendar, and with this in mind, we have already booked our
stand for next year - an even larger one to better manage the
vast number of visitors that we experienced. If any hotels are
interested in attending and participating in the Luxe stand in
2005, please register your interest with Ghislaine in our UK
office at ghislaine@luxehotels.com.
Details of the various packages will be available first
quarter 2005. Space will be limited so please contact us at
your earliest convenience.
Hotel Investment
Conference - October 13-15, 2004 Lucas Peng in the
Singapore Luxe office attended Hotel Investment Conference
Asia Pacific in Hong Kong, October 13-15. More than 400
delegates attended this "high-powered" conference.
Sales Calls in Washington D.C. - October 11-14,
2004 Jordan, Kuwait and other Gulf Country Embassies,
Black Entertainment Television, the US Secret Service, SATO,
General Atomics, the National Trust of Historic Preservation,
and Radius.
Sales Calls in London - September
19-22, 2004 American Express Corporate Travel Supplier
Relations Group Europe, Advantage Travel's Consortia Head
Office, Meditech Media, Portman Travel Group, GBTA (Guild of
Business Travel Agents), West End Travel, Screen and Music
Travel, Altours International and others.
Virtuoso
Travel Mart - August 22-27, 2004 Virtuoso is a $3
billion luxury network of travel agencies that specialize in
connecting travellers to the world's most luxurious vacation
destinations. This exclusive travel agency consortium of over
500 top agencies, holds a travel show each year in Las
Vegas.
IT&ME - September 28-30, 2004 The
Incentive Travel and Meeting Executives Show (IT&ME) is a
premier show for the incentive and motivation industry. The
show attracts incentive house executives, corporate users of
incentive travel and corporate meeting planners, predominantly
from the US and Canada. It is a three- day annual trade show,
and always takes place in Chicago.
Luxury Expo -
October 7-10, 2004 New York The first days of the show
are exclusively for travel agents and then it is open to the
public. Building on the success of the annual show in Las
Vegas, the New York show has been added to provide another
opportunity to meet with the top sellers of luxury travel in
the travel agency community.
We don't intend to sit
back on our laurels, however. We are gearing up for the
upcoming season, and are now preparing for yet another
occasion to ensure that the most influential travel agents and
corporate accounts in the country know about Luxe Worldwide's
collection of unique boutique hotels.
We'll be exposing
your hotel December 7-9 at the fabulous Venetian, where
Luxe will participate in the Luxury Travel Expo, the
signature event for the luxury market. The Luxury Travel Expo
will help you to capitalize and profit from luxury, the travel
industry's most lucrative sector.
Now is an exciting
time to be part of the Luxe family of hotels. Be sure you take
full advantage of the many opportunities presented to you to
participate in venues that will enable you to broaden your
client base, increase your presence in the marketplace,
maximize your hotel's marketing and sales objectives, and grow
your present and future streams of revenue. |
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WELCOME TO
THE LUXE FAMILY by Eve LeGrand, VP
Operations |
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A warm welcome to the following hotels recently added to
the Luxe Worldwide Hotels family. They are:
The
Scarlet, Singapore Whitesands, Mombasa, Kenya Hotel
Raffaello, Milan, Italy Hotel de la Jatte, Paris, France
SB Icaria, Barcelona, Spain Victoria Resort Golf &
Beach, Puerto Plata, Dominican Republic Gran Ventana Beach
Resort, Puerto Plata, Dominican Republic Russell Hotel,
Sydney, Australia The Pontchartrain Hotel, New Orleans, LA
Lake San Marcos Resort and Country Club, Lake San Marcos,
CA |
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NEWS FROM
AUSTRALIA AND NEW ZEALAND By Fiona Rose, VP Business
Development, Australia & New Zealand |
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Establishment hotel in Sydney is the host to the Australian
Record Industry Awards after party this year the event - the
biggest music industry night of the year.
Also,
Establishment, Sydney was recently awarded the "Prestigious
Hotel of the Year" Award at the 2004 Australian Hotels
Association (NSW) Awards for Excellence. Owners John Hemmes
and his son Justin Hemmes (shown in photo) received the award.
Virgin Atlantic Airways is starting its inaugural
service from Sydney to London via Hong Kong in November.
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CONSORTIA
PARTICIPATION DOUBLES FOR 2005 By Anja Eller, Director,
Member Services |
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This was a very successful year for consortia
participation. One of our goals, in addition to continuing to
increase participation through membership growth and
education, is the ability to negotiate discounted fees for the
programs. The following points are illustrations of our
success this year, vs. previous year activity.
In 2005, we will double the number of hotels participating
in the Consortia programs with a total submission of over 200
bids.
For 2005 we were able to extend our participation to Spain
(RafaelHoteles), Australia (the Prince and the Establishment)
and Africa (Whitesands), now covering all continents.
In the US, we received a great response from new members,
such as the Hotel Wales, Casino Morongo, Villa Capri, Hotel
Pontchartrain, Grand Lodge Crested Butte, Lenox Suites, The
Stoneleigh and others. We worked proactively to accomplish a
higher participation level by explaining the Consortia program
and its advantages to our members.
We were able to participate in W.I.N., the largest
Consortia for independent travel agencies in Europe.
Luxe officially has preferred status with Ehotel.com
(shareholder of the Radius Consortia) and DERhotel.com
(daughter company of the DERTOUR Consortia) in order to expose
Luxe hotels on their well-established and successful websites.
As of now, most of our members are already listed in
ehotel.com. About 20 hotels are going to participate in
DERhotel.com. This will provide increased visibility and a
higher volume out of Europe.
The RFP process for
Corporate is still ongoing, and we will have at least tripled
the participation for 2005.
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LUXE
ANNOUNCES NEW UK OFFICE |
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Luxe recently opened a new sales and support office in
London.
The UK operation consists of a team of four,
headed up by Ghislaine Oliver, whose vast knowledge of the UK
travel sector and past experience with Utell will strengthen
our own organization. The team will be looking to introduce
new hotels to the portfolio, generate more outbound
reservations to our existing Luxe members and provide an
excellent localized customer service base. |
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MEET LUCIA
SIROTICH-LEBON, OUR NEWEST STAFF MEMBER |
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Lucia Sirotich-Lebon recently joined the Luxe Sales Team as
Associate Director of Sales, bringing with her over 20 years
of expertise in the travel industry. Lucia will actively
participate in sales calls, site visits, trade shows, and
industry events to increase global awareness of Luxe members.
She will also be a liaison for Luxe offices worldwide. Lucia's
previous experience includes over 20 years with Aerolinas
Argentinas, most recently as Regional Manager, Western US, as
well as several years with Spirit Airlines. Her long-time
active relationship in the travel agent community will surely
be a benefit for Luxe. Welcome, Lucia! |
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SIGN UP WITH
OPODO - NEW LUXE MEMBER OPPORTUNITY By Stacey Messina, VP
Business Development |
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Internet travel bookings are projected to triple by the end
of 2005 with a forecasted revenue of approximately 28 billion
Euros resulting from online reservations made by European
travelers! (PhoCus Wright, July 2003)
In order to reap
the rewards of this growth and attain substantial market share
for our membership, Luxe has partnered with Opodo - one of
Europe's leading and most successful travel websites operating
in Germany, France and the U.K. We encourage you to join Luxe
in our partnership with this distinguished website. Not only
do we want you to gain exposure via Opodo, we enthusiastically
encourage you to accept their invitation for membership in the
Preferred Offering program.
Please contact Stacey
Messina, VP of Business Development, at 504-412-8575 or via
email at stacey@luxehotels.com
if you are interested in becoming an Opodo Preferred Offering
hotel. Again, we highly encourage participation in this
exclusive program! |
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LUXE
INTERNET BOOKINGS INCREASE BY 80%! By Eve LeGrand, VP
Operations |
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We are very proud to announce our Internet Bookings have
increased by 80%, 2004 vs. 2003! We attribute this success to
our easy-to-use booking engine. We encourage you to add,
atNO COST,this booking engine link. The only charge to
you is our low internet booking fee - the convenience to your
guest is immeasurable! You can use the Luxe internet booking
engine on your individual website to capture an increasing
number of reservations online. The benefits of utilizing our
booking engine include: Immediate Reservations -
you must have the ability for your consumers to book a room
immediately! Lowest Rate Guarantee - we can build a
rate that is only available through your website to ensure you
are offering your guests the important "lowest rate
guarantee"! Customizable - it will retain the same
look and feel as your website including colors and fonts. The
website can also be imbedded into your reservation page!
Language and Currency Conversation - we have 7
languages and every currency. This is extremely important when
marketing to an international audience. Travel
Agents/Corporate Clients - our engine allows travel agents
to book using their IATA number to ensure they receive
commission. We can build proprietary rates available to your
special corporate clients to book online. Don't forget,
when you use our booking engine, you only need to manage ONE
system for GDS, Voice, and Internet.
Call or email
today to learn more about how you can take advantage of this
essential member benefit. Contact Eve LeGrand at eve@luxehotels.com.
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CONGRATULATIONS
TO HOTEL DE BUCI, PARIS, FRANCE |
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Congratulations to the Hotel de Buci in Paris for recently
receiving the "Grand Prix Du Tourisme 2004" award for
accommodation and services with Paris Ile de France, as voted
by a regional tourism community rewarding the excellent
customer service given to all those who stay at the hotel.
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YOUR NAME IN
LIGHTS! By Anna Gargioni, Director of
Marketing |
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You recently received a copy of the newly released Hotels
Magazine, featuring Luxe Worldwide Hotels. We are very proud
to be covered in this prestigious publication.
At Luxe
Worldwide Hotels, we constantly work at generating media
coverage on behalf of our member hotels.
Our press
releases have been featured on key travel trade and consumer
internet sites and portals
including:
Traveldailynews.com Travelweekly.com
Hotelbusiness.com Hotel-online.com Hsmai.org
ahla.com yahoo.com msn.com
Press releases
are distributed to trade and consumer media in the US as well
as internationally, depending on the focus of the release.
For instance, in the past few months we have reached
media outlets in Singapore, Australia, and Spain, to name a
few.
To support your communications efforts, we
encourage you to submit any newsworthy information about your
hotels to anna@luxehotels.com.
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